Politique de remboursement et de retour

Effective Date: 11/February/2024

At Stromads, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please carefully review the following policy on refunds and returns.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be requested within 14 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items cannot be returned:

  • Digital products or software downloads
  • Gift cards and promotional items
  • Personalized or customized products
  • Items marked as “Final Sale”

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our customer support at [email protected] or call +121-667-0525 with your order number and reason for the return.
  2. Our team will provide you with a return authorization and shipping instructions.
  3. Pack the item securely and include the return authorization inside the package.
  4. Ship the item back to the address provided by our support team.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.
  • Stromads is not responsible for lost or damaged return shipments.

5. Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you of the status of your refund.
  • If approved, process the refund to your original payment method within 7-10 business days.

6. Partial Refunds

Partial refunds may be granted in the following cases:

  • Items returned with signs of use or missing components
  • Returns initiated beyond the 14-day window but within 30 days

7. Exchange Policy

  • We offer exchanges for defective or damaged items only.
  • If you need an exchange, please contact us at [email protected] with your order details.

8. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery. Provide photos of the damage, along with your order details, and we will assist you with a replacement or refund.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check your bank or credit card account.
  • Contact your payment provider, as processing times may vary.
  • If you still haven’t received your refund, contact us at [email protected].

10. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us: